Frequently Asked Questions (FAQ)
Roofing, Siding, Gutters & Windows – Carolina Exterior Pros
As a small-town, family-owned company serving the Triad, we know homeowners have questions — and we’re here to help. Below are the most common questions we get about roofing, siding, gutters, and window services, answered in a clear and honest way.
Roofing FAQs
1. Do I need a full roof replacement or just a repair?
It depends on the age of your roof and the condition of the shingles. We’ll always recommend the most honest and affordable option — if a simple repair will fix it, we’ll never push a replacement.
2. How long does a roof replacement take?
Most homes take 1 day, sometimes 2 for larger or more complex roofs.
3. What roofing materials do you use?
We use high-quality, durable shingles designed for North Carolina weather. We can also install metal roofing upon request.
4. Do you work with insurance claims?
Yes. We help identify storm damage, document it, and guide you through the insurance process so you’re not dealing with it alone.
5. Do you offer free inspections?
Yes — all roof inspections and estimates are completely free.
Siding FAQs
1. What types of siding do you install?
We install vinyl siding, Hardie (fiber cement), board & batten, lap siding, and more.
2. How long does siding replacement take?
Most full siding jobs take 2–5 days, depending on the size of the home and materials used.
3. Can I choose the style and color?
Absolutely. We help homeowners pick the perfect siding color, texture, and style to match your home’s look and your budget.
4. What are the benefits of Hardie siding?
Hardie siding is extremely durable, fire-resistant, impact-resistant, and long-lasting — great for NC weather.
5. Do you repair siding, or only replace it?
We do both. If you only need a small repair, we’ll fix the issue without upselling a full replacement.
Gutter FAQs
1. What size gutters do you install?
We install 5-inch and 6-inch seamless gutters, customized on-site for a perfect fit.
2. Do seamless gutters really make a difference?
Yes — fewer seams means fewer leaks, smoother flow, and far better performance.
3. Do you install gutter guards?
Yes! We install high-quality gutter guards that keep out leaves, pine needles, and debris.
4. What if my gutters are leaking or sagging?
We offer gutter repairs — you don’t always need a full replacement.
5. Can gutters help protect my foundation?
Absolutely. Proper drainage prevents water damage, erosion, mold, and foundation issues.
Window FAQs
1. Do you install energy-efficient windows?
Yes — all our windows are designed to improve energy efficiency and reduce heating & cooling costs.
2. How long does a window installation take?
Most homes take 1 day to complete.
3. What styles of windows do you offer?
We install a variety of styles, including double-hung, casement, picture windows, sliders, and more.
4. Will new windows help with energy bills?
Yes — modern windows provide better insulation and reduce drafts, improving comfort and efficiency.
5. Do you remove and dispose of old windows?
Yes — we take care of everything, including cleanup and disposal.
General FAQs
1. Are you licensed and insured?
Yes — Carolina Exterior Pros is fully licensed and insured for your protection and peace of mind.
2. What areas do you serve?
We proudly serve Winston-Salem, Lexington, Clemmons, Kernersville, High Point, Thomasville, and surrounding Triad communities.
3. Do you offer free estimates?
Yes — all our estimates are free, with no pressure and no obligations.
4. How do I schedule a quote?
You can call us, fill out our online contact form, or request a free estimate directly through our website.
5. What makes you different from other contractors?
We’re a family-owned, local company built on honesty, fair pricing, and quality craftsmanship — values big companies often lack. We treat your home like it’s our own.